Trópica Beach Hotel

We can not say enough about Jessica! She is amazing! Always smiling, very helpful, knowledgeable, made us feel like home. Words can't explain how awesome she is.

Very helpful friendly staff; beautiful inside decor; close to beach; fits with local community instead of being in a resort bubble; close to awesome restaurants for authentic PR cuisine; super clean; great mattress/pillows/sheets; elegant restaurant on ground floor; no noise problems in hotel or surroundings. They lend out beach chairs, towels, and (rain) umbrellas for free, and the nearby beach has shade trees.

I booked two rooms due to a family member getting married and the hotel was not a huge hotel which I liked. It was a small hotel, super clean and having a restaurant right next door was great. We were not right on the beach but it was a short walk up the block. The staff were all very friendly and helpful. I am grateful to Jessica and appreciated her help and wonderful personality. We chatted a few times and she gave me great suggestions of where to eat nearby. When I needed assistance with an issue with the shower she was quick to contact maintenance to check the problem. Her friendly demeanor and smile was very welcoming. She made the stay much more pleasant and would definitely go back again.

Everything was amazing. Prompt response to my late check in request. Helpful, polite, and informative front desk upon check in. The room was clean, comfortable, and the bed felt like cloud nine. Front desk had great recommendations for places to eat nearby and there’s a security guard after hours. The location is perfect; close to the beach, restaurants, and main attractions are just a short drive away. Enjoy San Juan and go back to a safe, secure and quiet environment. Definitely planning my next stay and bringing my kids with me.

Right upon arrival Jo at the front desk set the stage for an amazing visit. Her gold star customer service and warm demeanor made my friend and I excited for our stay. Jo walked us through all of the amenities (lots of them), gave us excellent tips and recommendations for our time there, and overall made it feel like we were right at home. She consistently went above and beyond to make us feel comfortable - from giving us delicious drinks, to making sure we had enough towels, and comfy pillows. Additionally, the location of this hotel is wonderful and fairly centrally located. Calle Loiza is a block away and has lots of great restaurants and shops. Walgreens was less than a 10 minute walk away which was a huge plus! Not to mention being 5 minutes away from the beach… and the hotel provides beach towels and chairs which was so handy. The housekeeping staff did an excellent job keeping our rooms clean and were very friendly anytime we saw them, and the room we had was very, very comfortable. My stay here was a dream and I absolutely will be staying here again. Thank you for such a wonderful visit!